AI Audit Management
Automate 100% interaction auditing with custom scorecards.
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AI-LED OPERATIONS PLATFORM
Intelligent
AI Audit
Management
Software
Replace fragmented manual quality reviews with TrueSmart's AI-led audit platform — built for enterprise contact centers, BPOs, and CX operations teams that demand precision at scale.
98%
Audit Coverage
3×
Faster RCA Closure
60%
QA Cost Reduction
How It Works
AI Audit Management in 4 Smart Steps
From raw interaction data to closed corrective actions — TrueSmart automates the entire audit lifecycle.
Data Ingestion
Connect calls, chats, emails through secure API pipelines.
AI Audit Scoring
AI evaluates 100% of interactions against custom scorecards.
RCA & Insight
Root cause analysis clusters failures automatically.
Close & Benchmark
Track corrective actions and benchmark performance.
Core Capabilities
Everything Your CX Operations Team Actually Needs
Eight intelligent modules — unified under one AI-led platform.
CX Scoring — CSAT, DSAT & NPS
Capture and analyze satisfaction signals across all touchpoints.
Learn more →Customer Journey Mapping
Visualize touchpoints and identify friction points.
Learn more →RCA Management
AI-powered root cause clustering with corrective action tracking.
Learn more →Benchmarking
Compare performance against peer benchmarks.
Learn more →Data Scrubbing
Automated detection and correction of data inconsistencies.
Learn more →
Trusted by Teams That Move Fast
Trusted by Teams That Move Fast
A few of the organizations we've supported with AI-led operations, delivery, and transformation.
Geidea
FinTech / Financial Services
V Moksha Technologies
Information Technology & Services
Fly My Cart
Logistics & International Courier
Prospec
Manufacturing / Construction
Security Built In
Security Built In
Access control, rechecks, monitoring, and secure delivery.
Data Protection & Access Control
Client data is securely protected through strict access controls, preventing unauthorized access, data leakage, or unauthorized downloads, with continuous monitoring to ensure compliance and security.
Role-Based Permissions
Controlled Human Access
Human experts perform rechecks across all functionalities, with focused review on critical decisions to ensure accuracy, quality, and compliance.
Human-in-the-Loop QA
Secure Delivery Environment
Workflows run in a controlled setup with encrypted data transmission and secure output delivery channels.
Encrypted Workflows
Monitoring & Traceability
Activity stays visible and traceable with immutable audit logs for every action, decision, and data access event.
Full Audit Trails
Compliance Health — Live
Script Adherence
96%
Data Privacy SLA
100%
Regulatory Disclosure
89%
Escalation Protocol
93%
Secure Workflow Delivery
100%
Compliance & Governance
Audit-Ready Compliance Governance by Default
TrueSmart builds compliance checkpoints into every audit workflow.
🛡️
Secure Workflow Delivery
All audit outputs are encrypted and role-access controlled.
📋
Configurable Compliance Scorecards
Build scorecards aligned to TRAI, ISO 9001, or GDPR.
🔒
Immutable Audit Trails
Every audit event is logged with timestamps.
⚡
Real-Time Breach Alerts
Instant notifications when compliance thresholds are crossed.
RCA Management Engine
Stop Guessing. Find the Root Cause Faster.
TrueSmart's AI RCA engine clusters failure patterns and drives corrective action.
01
Failure Pattern Detection
AI clusters audit failures by type, team, and channel.
02
Structured RCA Report Generation
Auto-generate 5-Why and fishbone RCA reports.
03
Owner Assignment & SLA Tracking
Assign actions with SLA deadlines and auto-escalation.
04
Closure Verification & Recurrence Check
Track recurrence rates post-closure.
Critical — RCA #187
Open
DSAT Spike — Q3 Billing Queries
Root cause: Agent script deviation on refund process • 3 agents • 14% DSAT contribution
312
Affected Calls
14%
DSAT Impact
4.2h
Time to RCA
Corrective Actions
✓ Script recalibration training — Team A
⏳ Refund policy FAQ update in knowledge base
→ 30-day recurrence monitoring enabled
Owner
Ops Lead — Priya K.
SLA
Closes in 2 days
Intelligent Automation
Automate the Work. Amplify the Insight.
TrueSmart's automation layer handles repetitive tasks — freeing your team for high-value decisions.
Automated Workflow Orchestration
Define multi-step audit workflows triggered by AI events.
Smart Report Delivery
Schedule and auto-deliver executive dashboards.
AI-Powered Scorecard Calibration
Machine learning continuously calibrates scoring models.
Continuous Data Scrubbing Pipelines
Real-time pipelines detect and fix data inconsistencies.
Enterprise Impact
Results That Speak to Enterprise Leadership
TrueSmart delivers measurable outcomes across audit coverage, cost efficiency, and CX performance.
98%
Interaction Audit Coverage vs. 3–5% manual sampling
60%
Reduction in QA operational cost within 6 months
3×
Faster RCA closure with AI-assisted pattern detection
40%
Improvement in CSAT scores post-platform deployment
FAQ
Questions About the AI Audit Platform
Everything you need to know before making the switch.
What is AI Audit Management Software?
AI Audit Management Software uses machine learning to evaluate 100% of customer interactions automatically against configurable scorecards — replacing manual random sampling.
How does TrueSmart's RCA management work?
TrueSmart's RCA engine clusters audit failures by pattern, auto-generates 5-Why reports, assigns corrective actions, and verifies closure.
Which CX scoring metrics does TrueSmart support?
TrueSmart supports CSAT, DSAT, and NPS across all channels with unified dashboards and benchmark comparisons.
How does TrueSmart handle data security?
All data is encrypted in transit and at rest with role-based access control and immutable audit trails.
What does the data scrubbing module do?
It detects and resolves duplicate records, malformed fields, and inconsistencies across integrated datasets.
How quickly can we implement TrueSmart?
Most enterprise implementations go live within 4–6 weeks, including integration with existing systems.
Ready to Upgrade Your Audit Operations?
Start Auditing Smarter —
Start Auditing Smarter —
Not Harder
See how TrueSmart's AI Audit Management Software transforms your quality operations in a live 30-minute demo.
Prefer to talk? Reach us directly: +91 99025 55311