Audit design
Scorecards, parameters, defect definitions, evidence rules, and reviewer workflows are structured before production starts.
Scoring workflow
AI assists classification and routing while quality analysts validate high-risk and high-impact calls.
Actionable output
Reports show audit health, compliance misses, agent coaching themes, and process-level opportunities.
Built for QA leaders who need volume and control
TrueSmart supports programs that cannot depend on manual sampling alone. The workflow is designed for high-volume interaction review with controlled expert involvement where judgment matters.
Common use cases
- Voice, chat, and ticket quality audits.
- Compliance monitoring and critical-error detection.
- Agent coaching insights and calibration support.
- Audit dashboards and leadership-ready summaries.
Set up a scalable audit program
Discuss scorecards, sampling logic, review queues, and reporting cadence with TrueSmart.
Start audit planning